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Job Roles For Technical Support – BPO,MNC’s,Customer Service,Help Desk
 
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Job Roles For Technical Support: Know more about job roles and responsibility in Customer Service. Coming to Technical Support opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Technical Support. Technical support specialist has been one of the huge growing career paths these days. Candidates getting to career in technical support can read through a few details about the same job. A technical support officer is one who offers technical support to users by ways of answering their queries and helping them trouble shoot the problems. They help in maintaining work stations and LAN connections. Technical support officers help solve issues of customers who call up from other continents. They take up the responsibility in identifying the issues, researching and guiding the client in finding the solution for the problem. The also make an entry of the client details and the hindrance that popped up for them, they help in improving the system performance and updating knowledge. The main skills required for a technical support officer are verbal communication, problem solving, help desk experience, LAN knowledge, operating systems, customer service, system administration, and phone skills. The main educational qualification to shine as a technical support officer is a bachelor degree in computer science, or information system. A computer training program with appropriate skills can be an added advantage for the candidate. The annual salary for a technical support officer is about Rs 238 756 and the career progression is always good. The salary changes when the candidate moves to higher positions. From the role of a technical support officer, the employee can gain entry into a senior technical support officer, where then with their excellent performance can move over to Team lead. Being a technical support, one can also get to shift to other areas in IT such as programming, technical sales, system administration, and more. The employees are given training with the speed of new development in IT. There are new courses being popped up which can be appropriate to this role such as customer support specialists, help desk analyst, help desk manager and lot more, all these courses can be a beneficial aspect for getting recruited. With a good amount of salary the work can be in various shifts as they work for multinational companies with customers across the globe. The technical support officers are offered food, transport such as pick up and drop since the office shift varies and also attractive salary. All these facts lure in more candidates for this job who possess good communication skills. There are plenteous companies that are recruiting technical support officers with all the above mentioned amenities for them. A few of them are • IBM • CTS • TCS • Dell • Genpact • Tech Mahindra • Matica solution • Convergys India services • India bulls technology solutions Ltd • Amadeus India ltd • Quatrro global services ltd • Innovazion research pvt ltd There are a number of technical support opportunities available for computer graduates which can be a perfect base for them to grow in future. One can research and get to know the various technical support opportunities in India as well as abroad. This career has a quick growth where young technical support officers grow up quickly and get to greater heights in short period of time. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
How your customer support team can improve your product – Sabrina Gordon at Inside Intercom Austin
 
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Your support team spends all day talking to customers about your product, which means they probably know both pretty well. Intercom Senior Customer Support Lead Sabrina Gordon discusses how leveraging your support team can improve your product.
Views: 1252 Intercom
Product Support Refurbishment Team
 
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Inside and out, a Gulfstream should reflect personal achievements and the intention to build on those accomplishments. Gulfstream refurbishment teams are ready to help owners imagine and craft an interior that incorporates the latest technologies and designs that symbolize who they are while creating a well-suited cabin environment, whether for pure enjoyment or to plan the next acquisition.
Views: 2549 Gulfstream Aerospace
Technical Support Role
 
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Understand what is a Technical Support Role, career opportunities, which employers are recruiting, critical skills required and how to get a job and where to apply. Visit us: www.RoadToNaukri.com
Views: 64632 RoadToNaukri.com
Valvoline Product Support Team
 
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Valvoline’s got you covered! From product specific questions to vehicle capacity to location of drain plugs, the Valvoline Product Support Team can help you when you are in a pinch. Call them today at 1-800-Team-VAL!
Views: 524 Valvoline
#unitedtractors - UT Guaranteed Product Support
 
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UT Guaranteed Product Support, bentuk komitmen United Tractors untuk meningkatkan pelayanan demi kepuasan pelanggan. Jaminan ketepatan pengiriman suka cadang (OTIF Parts), mekanik handal (OTIF Mechanic) dan waktu pengerjaan alat mulai sejak pelanggan menghubungi kami sampai dengan alat siap dipergunakan kembali (OTIF Solution). Atas setiap jaminan yang tidak terpenuhi, kami berikan kompensasi.* Untuk informasi lebih lanjut, hubungi UT Call 500 072 layanan 24 jam, kapanpun dan dimanapun. *Syarat dan ketentuan berlaku
Views: 1943 United Tractors
The E-Team: Product Support & Implementation
 
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The E-Team will solve any problem under the sun. With. A. Vengeance. They’ll wow you and they’ll whoa you as they ka-pow their way to the top of the packaging arena. Episode #3: Product Support and Implementation If you’re looking to boost productivity and maximize quality, you’ve got a whole squadron of support in your corner. If you’re looking for ho-hum solutions, they won’t support that. For more information visit the E-Team Headquarters https://www.ernestpackaging.com/eteam/
Views: 5315 ErnestPackaging
The Secrets Behind Apple's Great Customer Service
 
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Apple stores are typically regarded as providing one of the more pleasant experiences you can find in the retail shopping world. This doesn't happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists" provide, which will ultimately make you spend money on their precious products. We spoke with Carmine Gallo, an expert on Apple's employee training to learn more about the secrets behind the brand's unique customer service. You can look further into Apple's ways by reading his book: "The Apple Experience". -------------------------------------------------- Business Insider tells you all you need to know about business, finance, tech, science, retail, and more. Subscribe to our channel and visit us at: http://www.businessinsider.com/ BI on Facebook: https://www.facebook.com/businessinsi... BI on Instagram: https://www.instagram.com/businessins... BI on Twitter: https://twitter.com/businessinsider
Views: 69894 Business Insider
How to give great customer service: The L.A.S.T. method
 
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http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
Humans Of Abacus - Does The Product Support Team Have ASMR?
 
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Two of our Product Support Experts have ASMR: a condition that creates a deeply relaxing sensation in response to quiet sounds. In this video, they test their boss to to see if it runs in the family. Visit abacus.com/careers to learn more about joining our team in NYC.
Views: 115 Abacus
TeamSupport Customer Support Software Demo
 
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5 min demo overview of TeamSupport Customer Support Software. High level tour of features and benefits for collaborative, customer-focused B2B customer service.
Views: 19767 TeamSupport
PLM Product Support - How to get in touch with GTAC
 
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This video explains two ways to get in touch with the Siemens PLM customer services support team. See: 0:21 for an explanation on telephone based support 1:08 for on-line support through our Siemens PLM GTAC website Create an Incident Report:: https://webtac.industrysoftware.automation.siemens.com/qtac/index.php5 More info: http://www.plm.automation.siemens.com/en_us/support/gtac/ If you are interested in additional videos on Siemens PLM Product Support tools and services, click here to see our full playlist: https://www.youtube.com/playlist?list=PL1m1vu8_quoBjav-o5AM7VUawM-Gr8B-s
Views: 2816 Siemens PLM
Join the SAP Cloud Product Support team at SAP
 
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An inside look at what it's like to work on the SAP Cloud Product Support team at SAP in Galway, Ireland! This is #LifeatSAP. Kick-start an exciting career in tech now! Visit https://www.sap.com/careers/
Views: 1347 lifeatsap
Freshchat - Acquire, Support and Engage Better
 
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Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitor’s questions are smarter and faster. Freshchat’s iOS and Android apps lets team members engage in conversations with visitors from anywhere and everywhere. Freshchat is part of the Freshworks product family, whose products include, Freshdesk Customer Support Software, Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 150000+ customers worldwide, including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic and QuizUp.
Views: 272685 Freshchat App
Product Technical Support Introduction
 
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Nitto's Product Technical Support can help with testing, evaluations, and application support of Nitto products.
Views: 1195 Nitto Americas
Behind the Scenes: Product Support & Implementation
 
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Go Behind the Scenes of the E-TEAM series! In this episode Tim Wilson and Cornflake talk Product Support. For more information visit the E-Team Headquarters https://www.ernestpackaging.com/solutions/product-implementation-support/
Views: 77 ErnestPackaging
Enabling Businesses: Together Towards the Future – Customer Support
 
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Bruno Lorizio, Product Support Centre Manager from Brother Australia discusses how Brother’s customer support team contribute to helping transform and grow businesses for the future.
Views: 113 BrotherAU
The Role of the Support Manager
 
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The role of the support manager during the software life cycle. By Andrew Cuthbert & Alison Young
Views: 3372 Andrew Cuthbert
Agents Review IXACT Contact's Customer Support
 
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IXACT Contact realizes how important customer support is. We know that real estate CRM can be challenging to figure out at times, which is why we take pride in our simple-to-use interface and exceptional customer support. Moreover, these features of IXACT Contact have led to overwhelmingly positive testimonials from real estate agents who use our CRM system. Selena Pollard, a real estate agent and IXACT Contact customer, has said that the product support team is "fantastic," "knowledgeable," and "friendly." Jorge Branca, also an agent and customer, enjoyed that the IXACT team listened to his suggestions and improved the realtor CRM based on his feedback. Try the Real Estate CRM that customers call "close to perfection," free for five weeks, and find out what agents mean when they say “It’s not only the product, but the people.” https://www.ixactcontact.com/registration/registration.aspx
Views: 1806 IXACT Contact
Meet Chris from the Lycoming Engines Product Support Team
 
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www.Lycoming.com; Chris supervises the Lycoming Engines product support team, ensuring every Lycoming owner gets the best customer experience in the general aviation industry.
Views: 121 LycomingEngines
7 Customer Service INTERVIEW QUESTIONS and Answers
 
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Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! Get access to Richard course at: http://passmyinterview.com INTERVIEW QUESTION 1 - Describe what customer service means to you. INTERVIEW QUESTION 2 - Tell me about a time when you turned an unhappy customer into a happy one. INTERVIEW QUESTION 3 - What are the top three qualities everyone who works in customer service must have to succeed? INTERVIEW QUESTION 4 - What steps would you follow when dealing with a customer complaint? INTERVIEW QUESTION 5 - Tell me about a time when you had to work under pressure in a busy customer service environment? INTERVIEW QUESTION 6 - Why do want to work in customer service? INTERVIEW QUESTION 7 - What have you done to be a better customer service representative? Connect with Richard: https://www.linkedin.com/in/richardmcmunnauthor/ Website: https://how2become.com Facebook: https://www.facebook.com/how2become FREE INTERVIEW TRAINING: http://passmyinterview.com
Views: 42409 CareerVidz
Sabrina Gordon on growing customer support in a product-first company  – Intercom World Tour 2017
 
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On the Intercom Lessons Learned World Tour 2017, Sabrina Gordon, Customer Support Manager at Intercom, talks about her top lessons learned as the Customer Support team has grown over the last few years.
Views: 164 Intercom
Technical Support Interview Questions and Answers
 
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Interview Questions and Answers for Technical Support Positions. Suitable for candidates at both executive and managerial levels.
Views: 264526 CareerRide
Agile Tips - Kanban and Support teams
 
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How to use Kanban practices for Scrum teams that support existing products and receive a lot of urgent requests during a sprint
Views: 7176 Clinton Keith
Day in the Life: Customer Support Specialist
 
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At Reynolds and Reynolds, we pride ourselves in our award-winning customer service and support we provide to automotive dealerships. If you are interested in training customers and traveling around the nation, take a look inside the day of a Customer Support Specialist. For more on careers at Reynolds, visit www.reyrey.com/careers.
Product Support With A Personal Touch
 
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Manager of Product Support Lisa King leads her team to provide the best service, not only by answering questions, but by getting to know us personally and who we are as a company. Watch how SEDC aims to provide a support team that you are a part of.
How One Product Owner Can Support Multiple Scrum Teams
 
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As part of the Scrum Tapas video series, Professional Scrum Trainer, Charles Bradley discusses ways that a Product Owner can spread their knowledge across multiple Scrum Teams. He looks at a few techniques and refinement activities.
Views: 4189 Scrum.org
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 666281 Valuetainment
The 'Copy' button - IBM i2 Analyst's Notebook Technical Support
 
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Occasionally during the course of an investigation with the IBM i2 product support team, an agent may ask you to provide information regarding the various plugins that IBM i2 Analyst's Notebook uses to perform it's functions. Here is how to easily gather that data. Legal details regarding this video can be found at the following link. http://ibm.biz/SecVidLegalDisclaimer
SAP Vancouver intern in Product Support
 
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We have three of our interns sharing their experiences here at SAP Product Support in Vancouver. In the video, they share with us what types of work they do and what projects they engaged in.
Views: 2607 SAP
The Six Key Steps to Handle a Tech Support Call:  Customer Service Training 101
 
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https://www.doncrawley.com There are six steps that must occur in every tech support call in order for it to be successful. In this customer service tutorial video, IT author and speaker Don R. Crawley explains the six steps and includes a sample technical support call as an example. Audience: All customer and end-user facing staff including help desk staff and customer service agents. Don Crawley brings humanity into the world of technology through keynote speeches, conference breakout sessions, corporate training, online training, books, videos, a blog, and a podcast. His work revolves around people skills for I.T. people, including I.T. customer service, teamwork, communication, and compassionate leadership for I.T. managers and supervisors. Most of Don's material is created in response to questions and comments he receives from clients, meeting planners, audience members, and Compassionate Geek community members. So, he invites you to SUBSCRIBE and ask any of your customer service, communication, or leadership questions or leave a comment. Learn more about Don's work at https://doncrawley.com And follow him on social media: Twitter at https://twitter.com/DonCrawley Facebook at https://facebook.com/DonRCrawley LinkedIn at https://www.linkedin.com/in/doncrawley/
Views: 77902 soundtraining.net
Giving Customer Support More Influence over the Product Roadmap
 
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Richard White, Founder and CEO of UserVoice shares his take on how customer support and product management teams can better work together to ensure that customer needs make it onto the product roadmap.
Views: 827 UserVoice Sales
Product Support Services from Genpact : Solving Pre-Sales and Post-Sales Challenges
 
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View this video to learn how Genpact's Product Support services help manufacturers of Consumer Electronics, Hardware, Peripherals and Software, as well as Hi-tech Retailers and e-commerce companies increase efficiency while enhancing effectiveness.
Views: 1794 Genpact
Moving From Support Or Testing To Software Developer
 
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FREE COURSE - 7 Reasons You're Underpaid as a Software Developer http://vid.io/xoue How do you go from a support engineer to a programmer? SUBSCRIBE HERE: http://bit.ly/1zPTNLT Sign up for the Simple Programmer Newsletter: http://simpleprogrammer.com/email Simple Programmer blog: http://simpleprogrammer.com Learn how to learn anything quickly: http://10stepstolearn.com Boost your career now: http://devcareerboost.com
Views: 10912 Bulldog Mindset
Interview with Customer Support Engineer at Cisco - Charles Stizza (Hosted by INE)
 
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Hosted by INE: http://goo.gl/cHDXC5 **** SoundCloud: http://goo.gl/VYT6gq iTunes: https://goo.gl/j1JR3O Twitter: http://goo.gl/a3wYoa ***** Join the ETCG Community and Ask Questions at: https://goo.gl/pkaITl Follow Eli's Research at: https://goo.gl/bWhfSM
Views: 20709 Eli the Computer Guy
Join SAP SuccessFactors Cloud HCM Product Support in Galway
 
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SAP SuccessFactors is the leader in cloud-based Human Capital Management (HCM) software for talent management, core HR, and HR analytics. Go behind the scenes with the SAP SuccessFactors HCM Cloud Product Support team SAP in Galway, Ireland. Kick-start an exciting career in tech now! Visit https://www.sap.com/careers/
Views: 567 lifeatsap
[1.0 SPS 09] SAP Product Support: Out of Memory Dump Analysis - SAP HANA Academy
 
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In this video tutorial, Jenny Lee of the SAP Product Support Database Team discusses some of the key information to look for in an out of memory dump and the usual steps in analyzing them. Thank you for watching. Video by the SAP HANA Academy.
Views: 12519 SAP HANA Academy
How to contact support on YouTube TV | US only
 
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Have a question about your YouTube TV membership? Our support specialists are here to help! You can also connect with the YouTube Help community or submit feedback to YouTube to report a product issue. Learn more about contacting YouTube TV support: https://support.google.com/youtubetv/answer/7247018
Views: 120457 TeamYouTube [Help]
Support and Customer Service for Dallmeier CCTV/ IP Products
 
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Support and customer service for Dallmeier CCTV/IP video surveillance products. A satisfied customer is the ultimate aim at Dallmeier. With the Dallmeier support team, the customer has a competent contact available at all times to answer enquiries and solve problems quickly. http://www.dallmeier.com/en/support/support-and-customer-service.html
Rosetta Stone® Customer Service & Product Support in Webinars
 
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Are you a customer who wants to learn more about your Rosetta Stone product? We host live events in which you can ask questions and get answers. For a full schedule, visit our website: http://bit.ly/HJ7Gg1. http://success.rosettastone.com http://www.rosettastone.com http://www.facebook.com/RosettaStone http://twitter.com/rosettastone http://www.youtube.com/user/rosettastone
Views: 666 Rosetta Stone
Dell Warranty Information (Official Dell Tech Support)
 
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Watch this video for a brief overview of Dell warranty information for your product. Learn about important details and learn where to go to find out more within the Dell website. This video focuses on the North American regions of the US and Canada. For FAQs go to http://pilot.search.dell.com/warranty VIDEO TRANSCRIPT Dell warranties have a wide variety of classifications and a wide range of coverage periods. In this video, we give an overview and will also help guide you to find out what you need to know about yours. For starters, your Dell product coverage is called the Dell Limited Hardware Warranty. Dell-branded hardware products purchased in the U.S. or Canada may come with a limited hardware warranty anywhere from 90 days to 5 years of coverage, the most typical being 1 year. However, some components of your total purchase may have a shorter warranty period than others so it’s best to check on each individual item. Regardless of the length of time, it is important to have your product registered. PCs bought directly from Dell are delivered to you pre-registered but if you bought the PC from a different retailer you will have to register it yourself. You can do this by going to https//onlineregister.com/dell and enter the information. For help with locating your service tag check just click on the word HELP. If you want to check to make sure you are registered, or review your hardware specific warranty, go to http://dell.com/support and under Product Support enter your service tag and then on the Product Page click on Warranty. All available Warranty information can be found by going to http://www.dell.com/support and clicking on Support then on Warranty & Support Services. Here you will find many topics including Warranty Status, Warranty Renewal, Warranty Parts Return, and Ownership Transfer. Ownership Transfer is necessary in cases where you bought your PC in one country and you have moved to another or if you receive a used Dell product. If you are visiting another country with your PC, the warranty is only valid in the country in which you bought it. Therefore, services can only be provided within the country where the purchase was made. For services covered by your warranty, a remote diagnosis will be initiated by our support team once you make contact. In almost all situations, you will be asked to participate in the troubleshooting process in order to find a cause. This means that a field technician will not be sent out by Dell in the beginning stages of the resolution. To review the complete Dell Limited Hardware Warranty which includes important information about what is and what is not covered, go to http://www.dell.com/learn and look for Legal at the bottom. Click on Legal & Regulatory, then under Terms of Sale click on Commercial & Public Sector then on Warranties. Here is where you will find access to the Dell Limited Hardware Warranty in detail. For those of you outside the US and Canada, to locate your warranty information consult your country or region-specific Terms of Sale, or the Warranty and Safety Information documentation shipped with your Dell product. If using the Support Page http://www.dell.com/support, make sure you are accessing the one for your country. Scroll down to the bottom and select your country below the small flag icon displayed in the lower right corner of the page and enter your Service Tag. To locate additional information, and for commonly asked questions regarding warranty and support services, check out the link provided in the description below (http://pilot.search.dell.com/warranty). You can also check out these other helpful topics which can be accessed at the end of this video. 10 things about your computer https://youtu.be/ro1PzjRMjsw Warranty Status and Repair https://youtu.be/zgm3eK2OWGU If you have any questions or need help, contact us through our social media support through Facebook or Twitter and a Dell tech expert will be happy to assist you. Thanks for watching and be sure to subscribe to this channel.
Views: 18266 TechSupportDell
Product Support Profile | Cat® Classic™ Parts
 
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Bentley Development in Blairsville, PA, has used Cat® Classic™ Parts to keep their older Cat equipment up and running and to reduce their owning and operating costs. Several of their employees speak about the value that Cat Classic Parts brings to their business as well as their relationship with their local Cat Dealer, Cleveland Brothers. More information at: https://parts.cat.com/en/catcorp/cat-classic-parts
Views: 15909 Cat® Products
Product Support: How to remove unpleasant smells from your fridge freezer | Beko
 
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We understand how frustrating it might be when you notice unpleasant smells coming out of your fridge freezer. That’s why we’ve put together this handy how-to guide to help you get rid of any unwanted smells coming out of your Beko fridge freezer. Join Our Team: https://www.facebook.com/BekoGB https://twitter.com/BekoUK https://plus.google.com/+BekoUk/posts
Views: 2857 Beko UK
Product Support: How to Install your Beko Washing Machine | Beko
 
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"Have you recently purchased a Beko washing machine and are trying to install it yourself? We've put together this handy how-to guide to help you. Keep watching to find out how to install your washing machine. Join Our Team: https://www.facebook.com/BekoGB https://twitter.com/BekoUK https://plus.google.com/+BekoUk/posts"
Views: 79787 Beko UK
TeamSupport March 2017 Product Update Webinar
 
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This TeamSupport product update webinar discusses our new SLA features, Tasks, and previews our updated chat!
Views: 209 TeamSupport
Alex Cheong - Sr. Manager, Product Support & Training
 
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Career journey in a word: Exploratory Alex joined Illumina in 2013 as a manager in Product Support & Training. Today, Alex is a senior manager, leading the Product Support & Training team. Throughout his time at Illumina, Alex has been instrumental in creating collaboration platforms and digitized training content, making it easier to share knowledge across the company. Listen as Alex shares more about his career journey and what he enjoys most about Illumina.
Views: 422 Illumina
Inside Atlassian: Transforming Customer Support With Artificial Intelligence
 
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Atlassian's Customer Support & Success division is home to some ~450 staff who work tirelessly with customers in the form of technical product support. We are always looking for ways to scale efficiently, and in the context of customer support, this means reducing both internal & customer effort by surfacing the right information at the right time - in turn unlocking team performance. In this talk, you'll hear about recent progress we've made toward leveraging intelligent systems within our support workflow, resulting in a more frictionless and streamlined experience for our customers. Learn how we use natural language processing & machine learning to automatically categorize incoming tickets, and integrate this with Jira Service Desk to save significant time when triaging our queues. Come for the buzzwords, and leave with a fresh perspective on intelligent helpdesk integration.
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